At Mayo Clinic, an electronic legacy system to report patient safety incidents was full of clicks and barriers and was holding back real change. In this episode of Key In to Quality, Jennifer Cowart, M.D. and Joe Nienow reveal how a team transformed patient safety incident reporting into a powerful, enterprise-wide engine for learning, trendspotting, and proactive safety improvements. Tune in to hear how they reshaped patient safety from the inside out.