Mayo Clinic Key In To Quality
Design thinking involves asking big questions and thoroughly examining problems. It’s a different approach compared to traditional medical training, where doctors are trained to quickly assess situations and come up with solutions. On this episode of the Key In To Quality podcast, our guest Allison Matthews walks us through how human-centered design principles can be applied to the patient experience in a hospital setting, which is her primary focus as the lead of Experience Design and Hospital Operations for Mayo Clinic.
