Genesys Becomes the First Tech Provider to Announce $2BN+ in Annual CCaaS Revenue
CX Today covers Contact Center news including AI Agents, Artificial Intelligence, Automation, CCaaS and more.
CX Today covers Contact Center news including AI Agents, Artificial Intelligence, Automation, CCaaS and more.
New research finds that black coffee drinkers may live longer—but the benefits disappear if you add too much sugar or cream.
Employees’ days are bleeding into the evening, new data show—thanks to a growing load of meetings, emails and, yes, actual work.
Chinese scientists use ‘groundbreaking’ method to push data through turbulent skies from Space to Earth in less than five seconds.
An anonymous reader shares a report: Iran’s cybersecurity authority has banned officials from using devices that connect to the internet, apparently fearing being tracked or…
Terraforming Mars is back on the table—with science, ethics, and Earth’s future all intertwined.
Adobe Inc. released its first dedicated artificial intelligence smartphone app on Tuesday that includes AI models from the company and partner firms, in a bid…
China’s next-generation military technology can intercept enemy signals and generate 3,600 false targets.
Researchers at VCU Massey Comprehensive Cancer Center have developed a novel algorithm that could provide a revolutionary tool for determining the best options for patients—both…
AI agents are rewriting the future of customer experience. Here’s what developers and tech leaders need to know now.